We provide excellent information retrieval and referral service.
Customer Service Theme:
Customer Service Statement:
Outstanding customer service means that all people who seek to use library materials and facilities are treated equally and respectfully. As Library staff, we seek to provide courteous, responsive, quality service to our citizens by creating a respectful, positive, and enjoyable work environment. Patrons will be greeted promptly, pleasantly and courteously. We will not judge our customer for any reason, including the type of information they wish to access. We will impress our customers with the professionalism, quality, and timeliness of our services in an approachable and friendly manner. The library is a non-partisan institution and provides access to, as nearly as possible, material on all subjects.
Core Service Values:
We provide excellent information retrieval and referral service.
We will conduct reference interviews and listen earnestly and objectively to the information needs of all our customers. We will obtain information and referrals from authoritative sources. We will provide accurate and complete answers and cite the source when delivering the information to our customers.
We practice teamwork.
We will search for opportunities to support our co-workers to create an atmosphere of family and professionalism. We will be willing to adjust our schedules so that our co-workers may tend to family needs, knowing that they will do the same for us. We realize that our families come first, and armed with that knowledge, we will loyally dedicate ourselves to our institution that supports that tenant.
We
value our customers.
Our customers are entitled to efficient service from knowledgeable, motivated, and well-trained staff members. We will treat everyone we encounter as we wish to be treated, with integrity, confidentiality and respect. We will not make quick judgments regarding a customer’s appearance, demeanor or inability to pay service fees or fines. Our end goal is to ensure that each customer receive the materials and services they request in a dignified, professional and authoritative manner.
We
welcome innovation and change.
We will encourage and support employee innovation, creativity, risk-taking and adaptability to change. We will learn about new trends in librarianship by attending workshops, conferences and by reading professional materials. We will be on the lookout in the private and commercial sector for new and innovative ways of delivering our services.
We
will listen to our customers.
We realize that our customer may have ideas or suggestions to improve library services. We will listen to them and consider all points of views. We will respond to their concerns in a timely manner.
We
honor the institution of the public library.
We honor the history and philosophy of public library service in Paulding County. We are committed to the best stewardship possible of library resources, including library materials, equipment, and facilities.